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Our Policies

The aim of all these policies is not to be officious but simply to be clear about how we can work together so that you can be reassured that we have your best interests at heart. If you have any questions about any of this information, don’t hesitate to contact us.

  • Confidentiality Policy

    Lifecentre works with a policy of strict confidentiality within our service, though there are also some important exceptions which we want you to know about.

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  • Confidentiality as regards our U18s clients

    Lifecentre works with Gillick Competency to protect the rights and privacy of children and young people who come to us for counselling.

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  • Safeguarding Children Policy

    This policy outlines what measures we take to keep children and young people as safe as possible.

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  • Safeguarding Vulnerable Adults Policy

    Lifecentre's Safeguarding Vulnerable Adults Policy is aimed at safeguarding the welfare of vulnerable adults over the age of 18, where there is a case of suspected abuse.

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  • Pre-trial Therapy Policy

    This policy ensures that counselling given prior to a criminal trial is kept within certain boundaries so that it cannot be used to undermine any evidence given in court.

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  • Service Users’ Complaints Procedure

    Lifecentre is committed to providing the best service we possibly can. Clients are welcome to use the following Complaints Procedure should they feel that the quality or level of service provided is not what they could reasonably expect.

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  • Equal Opportunities

    Lifecentre is an Equal Opportunities employer and is actively oppposed to discrimination in society. We seek to provide services to our users on a fair and equitable basis.

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