Opening up to a counsellor in person or over the phone may feel too overwhelming for you right now. Our email counselling service ensures that you are not bereft of support. It gives you the choice of when and how to express what you’re feeling, yet still receive professional advice.

Consider whether email is right

1. Consider whether email is right

In our experience, there are limitations of engaging with a counsellor over email as opposed to in a live conversation. Please see our leaflet on email counselling for more information. You have to be at least 18 years of age and live in the UK to benefit from this service.

Take the first step

2. Take the first step

Fill out our referral form and tell us a bit about yourself and what you are looking to gain from this counselling. We will process your application and get back to you as soon as possible.

Start the conversation

3. Start the conversation

Attend an initial assessment with one of our counsellors. They will work with you to decide which support service is the best fit and which topic areas you would like to focus on. At this point, there is a chance you will be directed towards our counselling or our helplines but, in the likely instance that email counselling is appropriate, you will be asked to sign an agreement contract.

Receive our support weekly

4. Receive our support weekly

Email our confidential address once a week using no more than 500 words. One of our qualified counsellors will reply at an agreed time. We ask you to commit to sending us your email 48 hours before our scheduled reply time

Donate if you can

5. Donate if you can

Consider making a voluntary donation towards the costs of your counselling and help us keep waiting times to a minimum for other survivors like you. There is no obligation to pay, so you are still welcome to access the service if you know you will be unable to donate.

If you can’t afford to make a monetary donation but would like to contribute to our cause, please see our ‘Fundraising’ section.

About our counsellors

Our team of experienced counsellors have your safety at heart and consciously create situations which make you feel comfortable. They are accessible and willing to help in any way they can. All of our counsellors:

  • are qualified with a minimum of a Diploma in Counselling
  • are experienced with at least two years’ post qualification experience
  • are affiliated to an approved professional body
  • receive monthly professional supervision
  • receive ongoing continuous professional development.

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