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The most rewarding aspect of our work is seeing people transform for the better. It’s walking beside them on their journey and seeing them grow in confidence day by day. We measure the impact of our work to ensure that we maintain a high standard of care at all times.

How we measure impact

We demonstrate the impact of our counselling service using evaluation forms completed at the beginning, middle and end of the counselling treatment. Clients are provided the opportunity to give quotes and share examples of the effect counselling has had in their lives. We also ask the children and parents at our play therapy sessions for their feedback and survey them on what improvements have been made.

When the journey begins

The impact of unwanted sexual experience cannot be underestimated. At the beginning of our journey with clients, we will frequently find they are struggling with their mental health, showing symptoms of depression, PTSD and anxiety. Of the people who came to us for counselling support in 2020:

65% had self-harmed
64% had experienced suicidal thoughts
50% were or had been depressed

Reducing the influence of such mental health conditions is a significant measure of our impact.

63%

improvement in overall client experience of trauma/abuse

62%

improvement in overall client experience depression

61%

improvement in overall client experience anxiety

56%

improvement in overall client experience eating disorder

59%

improvement in overall client experience self-esteem issues

33%

improvement in overall client experience work/academic related problems

100%

of our children said they benefited from the counselling

96%

of our children felt safer as a result of their counselling

81%

were coping better emotionally

87%

reported improved self-confidence

87%

reported fewer suicidal thoughts

83%

were coping better at home or in education

83%

said they experienced improvement in their relationships

80%

were feeling less depressed

77%

were self-harming less

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